Restaurante Hacienda El Mortero
Experience authentic Mexican dining in Cancun. This highly-rated 4.7-star restaurant offers a memorable evening with live music and exceptional service.
Traditional Mexican dishes in a colonial-style place with a central fountain & live mariachi music.
About Restaurante Hacienda El Mortero
This beloved Cancun establishment provides a truly special dining experience, earning a stellar 4.7 out of 5 stars from over 3,400 reviews. Set in an inviting atmosphere that often features live mariachi music and even a magic show, it’s a place where memorable evenings are crafted. Diners consistently praise the incredible food, highlighting dishes like melt-in-your-mouth octopus and impressively large prawns. The corn cake is also a delightful discovery for many. With a price range of $$$ and the availability of cocktails, it's a fantastic choice for groups looking for an authentic and elevated taste of Mexican cuisine.
Restaurant Analysis
Restaurant Characteristics
This restaurant has been analyzed using our formula-based system to help you understand its key features and match it with your dining preferences.
Price Range (Upscale)
Upscale dining ($$$) - Fine dining with premium prices
Meal Time (dinner)
This restaurant primarily serves dinner. Based on opening hours.
Group Size (Groups Welcome)
Welcomes large groups and families. Great for group dining.
Atmosphere (Casual)
Relaxed and laid-back atmosphere
Dining Style (Flexible)
Flexible options. Reservations available but not required.
Features & Amenities
This restaurant offers: Live Music, Cocktails, Beer, Wine, Coffee, Family Friendly, Groups Welcome, Reservations
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Why Travelers Love Restaurante Hacienda
Sourced from recent guest feedback and verified reviews.
The food is incredible, biggest prawns i’ve ever seen. The octopus melts in your mouth. The corn cake was a nice discovery. For some reason the mariachi went around to all tables except the one with my brother and me. Anyway, great place. We had an absolutely wonderful evening at El Mortero. Melissa, Geniz, Silystre, and Kizman were exceptional and truly made the night memorable. My daughter was completely charmed by the magic show. The food was outstanding. We ordered different dishes, and each one was simply divine. The live mariachi added an authentic and elegant touch to the ambiance. It was a joyful, beautifully curated experience from start to finish. Thank you for such a lovely evening. Thank you. We made a reservation at this restaurant as part of the all-inclusive package at Krystal Hotel Cancun during our recent vacation. The staff greeted us warmly and made us feel very welcome, which we truly appreciated. We really enjoyed the appetizers — they were fresh and flavorful. However, the main courses didn’t quite meet our expectations, so we politely decided to leave and return to the hotel to enjoy the open buffet instead. As we were leaving, I sensed that some of the staff seemed disappointed or even offended by our decision. I want to offer a small piece of advice: if a customer doesn’t enjoy a particular dish, it doesn’t necessarily mean the food is bad — it might just not match their personal taste or expectations. A positive attitude and understanding go a long way in creating a welcoming atmosphere for all guests.
Find the Restaurant
Where to Find Them
Blvd. Kukulcan 9, Punta Cancun, Zona Hotelera, 77500 Cancún, Q.R., Mexico
Opening Hours
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Recent Reviews
René A.
September 20, 2025
The food is incredible, biggest prawns i’ve ever seen. The octopus melts in your mouth. The corn cake was a nice discovery. For some reason the mariachi went around to all tables except the one with my brother and me. Anyway, great place.
Ari V.
July 27, 2025
We had an absolutely wonderful evening at El Mortero. Melissa, Geniz, Silystre, and Kizman were exceptional and truly made the night memorable. My daughter was completely charmed by the magic show. The food was outstanding. We ordered different dishes, and each one was simply divine. The live mariachi added an authentic and elegant touch to the ambiance. It was a joyful, beautifully curated experience from start to finish. Thank you for such a lovely evening. Thank you.
Iraq A.
August 1, 2025
We made a reservation at this restaurant as part of the all-inclusive package at Krystal Hotel Cancun during our recent vacation. The staff greeted us warmly and made us feel very welcome, which we truly appreciated. We really enjoyed the appetizers — they were fresh and flavorful. However, the main courses didn’t quite meet our expectations, so we politely decided to leave and return to the hotel to enjoy the open buffet instead. As we were leaving, I sensed that some of the staff seemed disappointed or even offended by our decision. I want to offer a small piece of advice: if a customer doesn’t enjoy a particular dish, it doesn’t necessarily mean the food is bad — it might just not match their personal taste or expectations. A positive attitude and understanding go a long way in creating a welcoming atmosphere for all guests.
Alessio N.
July 3, 2025
The Place is very nice, typical Mexican and the atmosphere wonderful with mariachi that sing and play songs around the tables. Also the service is kind, the only thing that disappoint me was food, maybe I chose the wrong dish...casuela de mariscos. My bad!
Charos A.
May 26, 2025
I accidentally found out this place for Sunday buffet. It is amazing! They have various different Mexican food and drinks, and even mimosas. Food quality was good, and they have live music too. Highly recommend to come on sundays, you can try different food in small amount (I can’t eat a lot)
What to Expect
Features and amenities that make Restaurante Hacienda special
Live Music
Cocktails
Beer
Wine
Coffee
Family Friendly
Groups Welcome
Reservations
Practical Information
Everything you need to know before you visit
Payment Options
Parking
Accessibility
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